Suitable for: All managers and customer facing teams
As the profile of Britain continues to change, so will the profile of your customer base. Embracing diversity as part of your overall customer service proposition is now an essential requirement within all UK organisations. This programme explores the common trends and changes to the demography of the UK customer profile and identifies some of the common requirements from diverse groups. The event also provides tools, information and guidance in delivering service excellence to a diverse customer base. McKenzies have comprehensive experience of both developing bespoke diversity customer service training and delivering public workshops and seminars. The event is delivered by facilitators who have an expert background in both equality, diversity and operations.
The workshop uses the latest interactive audio visual based adult learning technologies and is presented by one or more of the senior partners at McKenzies.
Event Timings 09:30 – 16:00. Lunch and refreshments included. Cost per delegate £495 + VAT